Sandy Cottingham
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My Services

Computer Repairs
Hardware Installation
AV Installation
Virus Removal
Driver Installation
IT Lessons
PC Speedup
Website Design
Website SEO
Website Security
Website Testing
Contact Me
Computer Repairs

I offer a quick and simple computer repair service. Contact me with either details of the issue or to request a drop off time. If you provide me with details I'll advise you in the best options to resolve the problem. If you can't explain the issue or are unaware of its source then arrange a drop off time and I'll take a look at it for free and advise on steps to take. If the computer requires a hardware or software repair I will provide you with a quote including all costs before you decide on the best action for you to take and I'm quite happy to advise you in all stages of the repair and provide tips to avoid it happening again.

How this works:
1) First step is to contact me with any information you have on the issue, such as what the problems are with the computer. Or if you are unsure of what the issue is then we'll arrange a drop off time.
2) Next I'll advise you on what steps to take to resolve the error (at no cost). Should I need to look at it personally (drop off time will be set up) or if a drop off time has been arranged then then we will continue.
3) Once a drop off time has been arranged and I have received your computer I'll look into the issue and once working out what needs to be done I'll contact you for a confirmation before proceeding.
4) After fixing your computer I'll notify you so a pick up time can be arranged. I'll collect payment on exchange of the computer and the price will be quoted during step 3. Obligation to pay is unnecessary until confirmation during step 3.

Service costs vary based on parts needed. Please request a free quote for a more accurate price and estimated time of completion. This service costs £10 per hour plus parts necessary.
Hardware Installation

If you are considering upgrading the hardware of a computer, I can provide advice on which hardware to go for and install it for you. I can provide advice on brands, models and information on where to get it (I can also install it for you) or you can drop your computer off and I'll purchase and install on your behalf.
Whenever I work on a computer's hardware I'll use anti-static wristbands at a minimum to ensure that your system is protected from internal damage.

How this works:
1) First you should contact me and let me know the type of computer and hardware that needs installing, if you haven't yet purchased any hardware then I can advise you and purchase on your behalf should you prefer (I'll confirm anything with you before proceeding).
2) We'll set up a drop off time and once I've received your computer I'll install the hardware (which usually doesn't take more than 24 hours) and I'll contact you once done.
3) Once done we can set up a pick up time and payment will be collected on exchange of the computer. There is no obligation to proceed or pay until confirmation at the end of step two. If you have any questions feel free to contact me.

Service costs vary based on parts needed. Please request a free quote for a more accurate price and estimated time of completion. This service costs £10 per hour plus parts necessary.
AV Installation

If you're not protected or don't have an up to date anti-virus then it would be a good idea to get some. Imposing threats on computers are increasing on a daily basis and it's very important to have the latest and fully equipped security software. I can advise you for free and will provide further security tips such as setting secure passwords and other security software free with this service.

How this works:
1) Contact me with details including your computer model and AV software. If you haven't got an AV yet then I can advise on the best option for you.
2) Arrange a drop off time and once I've received your computer I'll install your new anti virus and set your preferences (auto scans, etc.)
3) The average install time takes roughly half an hour (varies depending on computer and software). Payment should be made after the installation on exchange for your device.

AV Installation costs £5 and I can purchase the software on your behalf as well, in which case the total cost will be £5 plus the cost of the AV software.
Virus Removal

If a virus has managed to get onto your system then I can advise with the removal. In most cases I would recommend organising a drop off time as most viruses have different features and could cause further damage to the system should they be removed incorrectly. Most common viruses include "police" ransomware and keyloggers if you have the slightest feeling that your computer has a virus, don't hesitate to contact me. I only charge for the discovery and removal of the virus so any advice given is free.

How this works:
1) Contact me with any details you have about the virus, if I can advise you on how to remove it yourself then I will do so for free. If not then we'll arrange a drop off time for me to investigate the case further.
2) I'll look at your system and send you the results including the estimated time it'll take to remove all viruses and the overall cost.
3) If you are happy to proceed then I'll remove all the viruses and contact you to arrange a pick up time. Payment should be made after the virus removal on exchange for your device.

Virus removal is just £2.50 per virus.
Driver Installation

Drivers are little programs that allow peripherals (keyboard, mouse, printer, etc.) to communicate with your computer. If you have accidentally removed some or need driver updates but don't know how (installing them incorrectly wont only result in devices not working but also having to spend time trying to remove them from the incorrect location) then I can help. Simply request a drop off time and I'll sort the driver download and installation. In most cases the driver will be free to download, in the rare case that the driver has a cost then it shouldn't be too much and will be included in the service cost.

How this works:
1) Start off by contacting me to arrange a drop off time. Providing me with other details such as computer model and operating system can be helpful.
2) Once I've received your computer I'll install the drivers, which shouldn't take more than half an hour and contact you to arrange a pick up time. Payment should be made on exchange for your device.

Driver Installation is just £2.50 per installation including free to download drivers if you don't have a copy. Should there be a fee for the driver then the total charge is £2.50 plus driver cost.
IT Lessons

This service is still being worked on at the moment and should be available soon. If you need some help or advice on any aspect of a computer, then feel free to contact me and I'll get back to you ASAP.
PC Speedup

Is your computer going slowly? Well don't worry, just arrange a slot and I'll deal with a complete speed up. Whereas the level of improvement varies here is a list of basics that I'll cover; I'll remove temporary files, defrag and clean up both the hard drive and the registry and modify basic settings (optional) to speed up the pc without modifying the experience. As default I'll back up up to 10GB of data for free which will be kept up to two weeks so if there is an issue (which is extremely unlikely) everything can be restored for free. Additional space can be purchased if needed for just 50p per GB.

How this works:
1) The first step is to arrange a drop off time with me. Once I've received your computer we can proceed for step 2.
2) After receiving your computer I'll back it up and then speed it up using the methods above which can take anything from half an hour to 2 days depending on time slots available and the model/OS/memory usage of your computer.
3) Once done I'll get in touch with you and arrange a pick up time. Payment should be made on exchange of your computer.

A full PC Speedup is just £10 per computer plus 50p per extra necessary gig of data backup (optional).
Website Design

I'll cover everything from web design (including flash modules, images, sounds and other necessary components) to hosting. I can advise on all hosting types and recommend the best way to go for all aspects of the site. I program HTML, CSS, PHP and JS, plus AS2 for any flash requirements. Included in this service is the web design, social media integration, SEO, security, a free domain name (.com .co.uk .info .org or .net), free web hosting for one year, unlimited personalised email addresses and free visitor analytics. This service is fully customisable so if you have any questions or would like a quote for this service then don't hesitate to contact me.

How this works:
1) Get in touch to arrange a chat about your site. We'll cover all the basics in the initial talk and I'll get the necessary information to draw up a few ideas. I'll then send you a mock up before continuing.
2) Once you've confirmed the mock up is how you want it we can start on the main site. At this stage we'll cover hosting options, media and other content. Once confirmed I'll send you the estimated quote and arrange a milestone payment with you. The average milestone payment is 50% to cover the costs of building the site. Once confirmed we'll proceed to the next step.
3) Now I'll build the site fully and add any hosting, advertising content, personalised features, etc. that you want and send a copy to you for review. This point will be the beta testing stage so it may still be incomplete. Once reviewed we'll proceed to the final stage.
4) At this point I'll do any behind the scene stuff such as SEO, security, etc. and finish off the building of the site. Once you've confirmed that you're happy with it the remainder of the payment can be processed and I'll transfer anything left over to you such as the admin login.

The cost of this service varies depending on your preferences. Images, media and other components all need to be taken into account so please contact me for a quote.
Website SEO

SEO is a way to make your website more accessible by search engines. I can fully SEO your current site so that it can be easily found on search engines. I'll start with the site code and ensure that all the necessary tags are there and correctly configured. I'll also use images and other site content to make the site more search engine friendly. After this I'll submit your site to a variety of search engines to get maximum coverage and boost potential hits to your site.

How this works:
1) Either contact me to purchase the standard package or for a customised SEO package, or purchase the standard package through PayPal below.
2) Once purchased I should have a link to your site. I'll then submit your site to all the top search engines and take a look at your site's source code. For in depth SEO I will need admin login info to view the full code. Please note that I will not make any changes to your code without confirming it with you beforehand.
3) Once done I'll send you a simple report stating the list of things I've done (this may vary if you have requested a personalised SEO package).

The average package for this service costs just £20 and customised versions are available. Please include your website details including the web address and any admin log on info that may be needed for in depth code checking (please note that I won't make any changes to your code until confirming them with you). If you forget to add the details I will try and contact you or you can email me with the order number and info needed.
Website Security

I'll cover everything you need from SSL certificates, basic code checks to avoid vulnerabilities and security testing and as always I'll provide a free consultation before hand to make sure it suits your needs. Security testing involves searching for vulnerabilities in the site with Cryptanalysis, brute force attacks and SQL injections. I'll also use specialist pen-testing software to check the harder to get to parts to make sure as many areas are tested as possible.

Packages available:
1) Basic - This package includes cryptanalysis, brute force and SQL injection tests on login systems, a full site code check, url fuzzing, standard and AJAX spiders and a basic SSL certificate which covers essential security for a website.
2) Standard - This package includes all of the testing mentioned in the first package and a Domain SSL certificate which is perfect for start-up businesses looking for branded protection. It also includes extra domain checks and a warranty up to £10,000.
3) Business - This package includes all of the testing mentioned in the first package and a Business SSL which is useful for growing businesses wanting to give visitors extra confidence. It also includes business and domain checks and a warranty up to £75,000.
4) Extended - This package includes all of the testing mentioned in the first package and an Extended SSL which provides maximum security. It also includes domain, business and extended checks and a warranty up to £150,000.
5) Ultimate - This package includes all of the testing mentioned in the first package and an Ultimate SSL with a 128-256 bit encryption. Features of this SSL include the identified by Norton green bar, extended validation, full organisation authentication, vulnerability assessment, NetSure extended warranty of up to $1,500,000 (approx. £941,000), Norton secured seal, Symantec search seal, daily site malware scanning, 24/7 Symantec customer support and a Symantec trust center account.

How this works:
1) Either contact me for a personalised security package or purchase one below.
2) During the payment process you can add details about your site. Please include the web address and any log on info I might need. I will contact you about any missing information when it's needed so don't worry about missing anything. If you miss this part you can email me with the details and order number. If I don't get any details from you within 48 hours I'll try and contact you. Please note that I can not proceed without this information.
3) I'll get to work on the security testing for your site and should I need to modify any of your site I will notify you and wait for confirmation before doing so.

There are 5 packages available which can be purchased via PayPal below. If you would like a customised package then please contact me with your requirements. The 5 set packages are for a single year (for SSL certificates) and I will contact you a month before it's due to expire so that there is time to renew it.
Website Testing

For website owners I can also provide a website test. I'll go over the aesthetics, layout and general design and recommend improvements to help create a better looking, more functional and more effective web site. Average tests take only about 20 minutes so all you need to do is submit your site and I'll have a review back to you within 24 hours (average).

How this works:
1) Either purchase the web test through PayPal below or by contacting me.
2) Make sure that I have the web address to test and a contact email for me to send the results to.
3) Once I've finished the test I'll send you the results and any suggestions.

A website test only costs £10 for the whole website.
Contact

Contact me for more info or a quote: contact@sandycottingham.com
Terms
Drop off time - Drop off time generally refers to a time arranged for you to drop off your computer for me to work on. Once completed we'll arrange a pick up time for you to collect your computer. You'll be given a receipt on drop off which needs to be kept so that you can have your computer returned. In some cases I may be able to pick up/drop off your computer. In some cases I may be able to work on the computer at your location, this is primarily for businesses that have multiple devices that need to be worked on in one session.
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